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I learned that the thief had used a fake ID with my name and her photo.
She had acquired the i Phones at a retail store in Ohio, hundreds of miles from where I live, and charged them to my account on an installment plan.
The representative agreed to remove the charges, but blamed the theft on me.
When I asked how the store authenticated the thief, he told me that employees of stores owned by the mobile carrier would have asked for the account holder’s photo ID and the last four digits of their social security number, but if the theft occurred at another retailer, that might not have happened.
A few days later I received an email about mobile phone insurance that the thief had apparently added to my account.
After three trips to my carrier’s retail stores and many hours on the phone, my carrier eventually fixed all the problems and refunded the fraudulent charges.
Identity theft reports to the FTC likely represent only the tip of a much larger iceberg.
After about two months my carrier sent me the records.
I was interested in learning where the theft had occurred and how much of my personal information was in the hands of the thief.